Help Center
Answers to the questions we are asked most often. If what you need is not here, contact us and we will help.
Accounts & Ordering
Do I need an account to buy?
Yes. US Locksmith & Supply sells to verified automotive locksmith and automotive service businesses only. You can browse the full catalogue and see pricing without an account, but placing an order requires an approved wholesale dealer account.
How do I apply for a dealer account?
Complete the form on our dealer application page. The process has four steps:
- Apply — submit your company details and supporting documentation.
- Business verification — we review the information you provide.
- Approval — you receive an email confirming the outcome.
- Log in and purchase — once approved, checkout is enabled on your account.
What information do I need to provide?
You will be asked for your company details, your business or locksmith licence information, and your resale certificate. Full requirements are set out in our Wholesale Account Policy.
How long does approval take?
Dealer applications are usually reviewed within one business day. We will email you as soon as your account is approved or if we need additional information.
What does my account status mean?
- Pending — your application has been received and is under review. You can browse and see pricing, but not check out.
- Approved — your account is active and you can place orders.
- Not approved — we were unable to verify your business from the information supplied. Contact us and we will explain what is needed.
Shipping
What does shipping cost?
- Standard — $8 within the continental United States.
- Free Standard Shipping — on eligible orders of $99 or more within the continental United States.
- Express — $15. Express is a paid service and is never included in the free shipping offer.
What is excluded from free shipping?
Expedited, oversized, freight and special-order items are excluded from the free shipping offer, as are orders shipping to Alaska, Hawaii, US territories, and APO/FPO addresses. Shipping on those orders is calculated at checkout.
Do you ship key machines and other large equipment?
Yes. Key cutting machines, heavy equipment and other oversized items ship on a separate freight rate rather than our standard rates, and do not qualify for the $99 free shipping offer. The applicable cost is shown at checkout before you pay.
Do you offer local pickup?
No. All orders are shipped.
Where can I read the full shipping terms?
See our Shipping Policy.
Returns & Warranty
Can I return an item?
Return eligibility, timeframes and the RMA process are set out in our Returns & Refund Policy. Please read it before sending anything back — returns without an RMA cannot be processed.
What if a product is faulty?
Faulty and defective items are covered under our Warranty Policy, which sets out what is covered, for how long, and how to make a claim.
My order arrived damaged. What do I do?
Contact us with your order number and photographs of the damage and the packaging. Delivery damage claims are time-limited — see our Terms & Conditions for the current window.
Products & Vehicle Fitment
How do I find a part for a specific vehicle?
Use the Search by Vehicle tool at the top of every page. Select the year, make and model and the catalogue filters automatically to matching products. You can also browse by category or by brand.
How do I know a key or remote will fit?
Each product listing shows the vehicle applications it covers, along with technical details such as FCC ID, frequency, button count and chip type where these apply. If you are unsure, contact us with the vehicle year, make, model and the FCC ID from the original key before ordering.
Do keys and remotes need programming?
Most transponder keys, remotes and smart keys require programming to the vehicle. Programming requirements vary by vehicle and are the responsibility of the purchaser. See our Terms & Conditions for the full technical disclaimer.
An item I need is out of stock.
Contact us with the part number and we will let you know about availability.
Payment & Tax
What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, and American Express, along with Shop Pay and other accelerated payment methods available at checkout.
I have a resale certificate. How is tax handled?
Tax exemption is linked to your approved dealer account. Submit your resale certificate with your application, or contact us if your certificate has changed.
Contact Us
Phone: +1 951-648-1999
Email: uslocksmithsupply@gmail.com
Or use the form on our contact page.