Wholesale Account Policy

Effective Date: August 27, 2026
Last Updated: August 27, 2026

This Wholesale Account Policy governs applications for, access to, and use of wholesale accounts offered by US Locksmith & Supply, Inc. It applies to all wholesale applications, approved wholesale accounts, and business-to-business purchases and forms part of our Terms of Service, Return Policy, Shipping Policy, Privacy Policy, product-specific terms, and other applicable written terms.

IMPORTANT: THIS POLICY CONTAINS BUSINESS-TO-BUSINESS TERMS, LIMITATIONS OF LIABILITY, AND CUSTOMER RESPONSIBILITIES. PLEASE READ IT BEFORE APPLYING FOR OR USING A WHOLESALE ACCOUNT.

1. PURPOSE AND ACCEPTANCE

This Wholesale Account Policy (the "Policy") governs applications for, access to, and use of wholesale accounts offered by US Locksmith & Supply, Inc. ("US Locksmith & Supply," "Company," "we," "us," or "our").

By submitting a wholesale application, using an approved wholesale account, placing an order at wholesale pricing, or allowing an authorized user to use the account, the applicant and the business identified in the application ("Customer," "you," or "your") acknowledge that they have read, understood, and agreed to this Policy and the other policies incorporated by reference.

If a subject is governed by a more specific published policy or written product term, that more specific term controls for that subject. No employee or representative may change these terms orally. Any exception must be confirmed by an authorized Company representative in writing.

2. BUSINESS ELIGIBILITY

Wholesale accounts are intended only for legitimate businesses and qualified professionals purchasing products for resale, installation, repair, service, or other lawful commercial use. A wholesale account is not guaranteed and is not intended for personal or household purchasing.

  • The applicant must be at least 18 years old and authorized to bind the business identified in the application.
  • The applicant must provide complete, accurate, current, and verifiable business and contact information.
  • Where required by law or requested by us, the applicant must provide a valid business license, locksmith license or registration, seller's permit, resale certificate, government-issued identification, proof of address, or other relevant credentials.
  • Approval is discretionary. We may approve, condition, deny, restrict, suspend, or close an account based on eligibility, verification, risk, suspected misuse, legal requirements, supplier restrictions, account history, or business considerations.

Approval of an account does not create exclusivity, a protected territory, a franchise, an agency relationship, a credit commitment, or any obligation for us to accept future orders.

3. VERIFICATION AND UPDATING ACCOUNT INFORMATION

We may verify information before or after approval and may request updated documentation at any time. You authorize us to contact issuing agencies, business references, payment processors, carriers, or other lawful verification sources as reasonably necessary to confirm account information, prevent fraud, comply with law, or protect our business.

You must promptly notify us of changes to:

  • Business ownership
  • Legal name
  • Address
  • Tax status
  • Licensing
  • Authorized users
  • Billing information
  • Shipping locations
  • Any other material account information

We may place an account or order on hold until verification is complete. Failure to provide requested documents or providing false, misleading, altered, expired, or incomplete information may result in denial, cancellation, or termination.

4. ACCOUNT SECURITY AND AUTHORIZED USERS

Wholesale access is issued to the approved business and may not be sold, transferred, rented, shared with another business, or used to obtain pricing or products for an unapproved third party.

You are responsible for:

  • Maintaining the confidentiality of login credentials, wholesale prices, discount codes, and account-only information.
  • Limiting access to employees or agents who are authorized to act for your business.
  • All activity, orders, representations, and charges made through the account until we receive and process notice of unauthorized use.
  • Immediately notifying us of suspected compromise, employee separation, unauthorized access, or misuse.

We may require password resets, multi-factor verification, or reapproval and may restrict unusual purchasing activity or shipping-address changes.

5. WHOLESALE PRICING, QUOTATIONS, AND CONFIDENTIAL INFORMATION

Wholesale pricing, discounts, availability, promotions, and account tiers may vary by product, quantity, supplier program, customer classification, payment method, or other business factors. They may be changed, corrected, limited, or discontinued without advance notice unless a signed written agreement states otherwise.

  • A displayed price, quotation, cart, invoice draft, purchase order acknowledgment, or payment authorization is not final acceptance of an order.
  • We may correct typographical, pricing, catalog, inventory, tax, freight, or system errors and may cancel or offer revised terms for an affected order.
  • If we cancel after collecting payment, we will refund the amount collected for the canceled portion.
  • Wholesale pricing, account-specific discounts, unpublished product information, and nonpublic supplier materials are confidential business information and may not be scraped, republished, distributed, or shared with an unapproved third party.
  • Any manufacturer, marketplace, export, channel, brand-use, or resale restriction communicated with a product or program must be followed.

Nothing in this Policy grants trademark, dealership, distributorship, exclusivity, or other brand rights.

6. TAXES AND RESALE DOCUMENTATION

You are responsible for all taxes, duties, fees, assessments, and similar charges arising from your purchases or resale activities, except taxes imposed directly on our net income.

Tax-exempt treatment is available only after we receive and accept complete, valid, and timely documentation for the applicable jurisdiction and transaction.

  • Submission of a resale certificate does not guarantee acceptance or retroactive tax exemption.
  • You must use resale documentation only for qualifying purchases.
  • You must notify us immediately if a certificate is revoked, expires, becomes inaccurate, or no longer applies.
  • You are responsible for tax, penalties, interest, audit costs, or claims resulting from invalid, expired, inaccurate, fraudulent, or misused exemption documentation supplied by you.

We may charge tax when required, request replacement documents, or suspend tax-exempt status pending verification. Refunds of tax collected are subject to applicable law and our ability to document the adjustment.

7. ORDERS, PAYMENT, AND FRAUD PREVENTION

All orders are subject to review, availability, verification, supplier limitations, and acceptance by us. We may limit quantities, split shipments, hold an order, require additional verification, refuse an address, or cancel an order when reasonably necessary to address fraud, payment risk, legal compliance, inventory errors, misuse, or supplier restrictions.

  • Payment is due using an approved method and in accordance with the terms shown at checkout or on an accepted invoice.
  • An authorization is not acceptance of the order.
  • You must provide accurate billing information and must be authorized to use the selected payment method.

Chargebacks and payment disputes. You may not initiate an improper chargeback or payment dispute for a valid charge. Before disputing a charge, contact us and allow a reasonable opportunity to investigate.

If a chargeback or payment dispute is denied, reversed, or determined to have been improperly initiated, you are responsible, to the extent permitted by law, for the unpaid amount, actual processor or bank fees charged to us, and reasonable documented costs incurred to respond to or collect the amount. This does not waive any lawful dispute right.

Prepaid purchases. Unless we separately approve written credit terms, all purchases are prepaid. We may revoke credit, require deposits, apply credit limits, or require cleared funds at any time.

Credit accounts. Any credit sale is subject to a separate written credit approval or agreement. Past-due balances may accrue interest at the lesser of the rate stated in that written agreement or the maximum lawful rate.

You must reimburse reasonable documented collection costs incurred to collect a valid past-due balance, to the extent permitted by law.

As a condition of extending or continuing credit, we may require a separate personal guaranty signed by an owner, principal, or other approved guarantor. No person is a guarantor solely by accepting this Policy on behalf of a business.

Purchase orders submitted by a Customer are offers to buy and do not modify our policies. Conflicting or additional terms in a purchase order, portal, email, or other Customer document are rejected unless expressly accepted in a writing signed by an authorized Company representative.

8. PRODUCT INFORMATION, SELECTION, AND COMPATIBILITY

Automotive keys, remotes, transponders, blades, shells, programmers, key machines, adapters, cables, modules, and related products may differ by part number, FCC ID, frequency, chip, button configuration, blade, region, software version, vehicle build date, trim, immobilizer system, and prior vehicle repairs or programming history.

Product titles, images, fitment lists, cross-references, OEM numbers, technical data, and recommendations are provided as general purchasing aids and may contain errors or may not reflect every variation.

Unless we expressly agree in writing to perform a paid selection service, you are solely responsible for confirming suitability and compatibility before opening, cutting, programming, installing, activating, modifying, or reselling a product.

  • Confirm all relevant identifiers and inspect the received item before use.
  • Do not rely solely on vehicle year, make, and model when additional identifiers are required.
  • A product's appearance or housing similarity does not establish electronic or software compatibility.
  • Technical support, when offered, is a courtesy and does not transfer responsibility for diagnosis, selection, programming, installation, or legal compliance.

We are not responsible for labor, diagnostic charges, towing, locksmith or dealer charges, lost time, loss of use, replacement modules, vehicle damage, customer claims, or other costs arising from an incorrect selection, unsuccessful programming, improper installation, misdiagnosis, incompatible equipment, inadequate battery voltage, interrupted programming, or unauthorized use, except to the extent caused by our gross negligence or willful misconduct or otherwise required by law.

9. PROFESSIONAL AND LAWFUL USE

Locksmith tools, key codes, programmers, cutting machines, bypass tools, EEPROM or module tools, and other security-related products may be restricted, hazardous, or capable of misuse.

By applying for an account or purchasing such products, you represent and warrant that:

  • You are qualified, trained, and legally authorized to purchase, possess, resell, install, and use the products in every applicable jurisdiction.
  • You will use the products only for legitimate, ethical, and lawful business purposes and only on property or vehicles for which you or your customer has lawful ownership or authorization.
  • You will obtain and document any customer identification, ownership, consent, license, permit, registration, or other authorization required by law or prudent professional practice.
  • You will follow safety instructions, manufacturer procedures, vehicle service information, software license terms, and all federal, state, local, and international laws.

We may request proof of identity, business status, licensing, ownership, or authorization and may refuse, cancel, report, or restrict a transaction when required by law or when we reasonably suspect fraud, theft, diversion, unlawful export, or misuse.

We have no duty to complete a transaction merely because payment was authorized or an account was previously approved.

10. INSURANCE AND RISK MANAGEMENT

You are responsible for maintaining insurance appropriate to your operations, products, services, employees, vehicles, and customers.

For credit accounts, high-volume or marketplace resale, restricted or higher-risk products, or other transactions presenting elevated risk, we may require evidence of commercial general liability insurance, including products-completed operations coverage, and any other reasonably appropriate coverage, limits, certificates, or endorsements.

When reasonably required in writing, coverage must be issued by an acceptable insurer, remain in force during the applicable business relationship, and name US Locksmith & Supply, Inc. as an additional insured for liabilities arising from your operations or resale, use, installation, or distribution of products, to the extent commercially available.

A certificate of insurance does not limit your obligations, and our review or failure to request proof of insurance does not waive any right or transfer responsibility to us.

11. KEY CODES, SECURITY DATA, AND RESTRICTED SERVICES

Any key-code, PIN-code, immobilizer, security-data, vehicle-data, or similar service is conditioned on successful identity and authorization verification.

You must provide genuine, unaltered, and sufficient documentation and must use the information only for the specifically authorized job.

  • We may retain verification records as permitted or required by law.
  • We may decline a request without disclosing internal fraud criteria.
  • We may cooperate with lawful investigations.

Security information may not be resold, disclosed, stored insecurely, used to access unauthorized property, or requested on behalf of an unknown or unverified person.

You are solely responsible for your downstream customer-verification procedures and for safeguarding any security information after delivery.

12. SOFTWARE, SUBSCRIPTIONS, TOKENS, AND ACTIVATIONS

Software, subscriptions, update services, tokens, codes, passwords, credits, digital content, and device activations may be governed by separate manufacturer or licensor terms.

Unless expressly stated otherwise, these items may be nonreturnable and nonrefundable once delivered, revealed, registered, activated, downloaded, or assigned to an account or serial number.

  • Compatibility, geographic availability, renewal, update coverage, server access, and feature availability may be controlled in whole or in part by third parties and may change.
  • You are responsible for device eligibility, account ownership, internet access, backups, credentials, subscriptions, and compliance with license terms.
  • We do not guarantee that a manufacturer or third-party platform will continue a server, application, feature, vehicle coverage, or subscription.

13. SHIPPING, INSPECTION, SHORTAGES, AND CLAIMS

Shipping, delivery, address changes, carrier claims, international orders, duties, damaged parcels, and lost packages are governed by our Shipping Policy and any shipment-specific written terms.

Delivery dates and carrier estimates are estimates, not guarantees, unless we expressly agree otherwise in writing.

You must inspect each shipment promptly and preserve the shipping carton, labels, packaging, and product condition.

Report visible damage, wrong items, shortages, or missing packages within the time stated in the Shipping or Return Policy and provide photographs, serial numbers, package weights, carrier documents, or other reasonable evidence requested for investigation.

Failure to provide timely notice or preserve evidence may limit available remedies to the extent permitted by law.

14. RETURNS, CANCELLATIONS, AND WARRANTIES

All cancellations, returns, exchanges, refunds, store credits, restocking charges, return shipping, nonreturnable products, damaged items, and warranty claims are governed by our current Return Policy and any product-specific written terms.

Return authorization does not guarantee a refund or warranty approval. All returned products are subject to receipt, identification, testing, and inspection.

  • Do not cut, program, install, solder, modify, open, activate, register, pair, or use an item until you have confirmed it is correct. Such actions may make the item nonreturnable.
  • Manufacturer warranties, when applicable, are passed through only to the extent made available by the manufacturer and may require the manufacturer's inspection or process.
  • Unauthorized returns, returns without required documentation, or packages sent cash-on-delivery may be refused.

No return, replacement, refund, credit, or warranty remedy includes reimbursement for labor, programming, diagnostics, towing, travel, shipping not expressly approved, lost profit, loss of use, customer refunds, dealer charges, module replacement, or incidental or consequential costs, except where required by law.

15. INTELLECTUAL PROPERTY AND BRAND USE

Account approval does not grant a license to use our name, logos, photographs, catalog data, descriptions, price lists, software, training materials, supplier materials, or other content.

You may not copy, scrape, modify, republish, create derivative catalogs from, or represent ownership of Company content without prior written permission.

Product names, manufacturer names, trademarks, logos, and part numbers belong to their respective owners and may be used on our website for identification.

Their appearance does not by itself imply sponsorship, endorsement, authorization, or a formal supplier relationship.

You may not represent yourself as our agent, affiliate, authorized dealer, or partner without a separate written authorization.

16. DISCLAIMER OF WARRANTIES

TO THE FULLEST EXTENT PERMITTED BY LAW, EXCEPT FOR ANY EXPRESS WRITTEN WARRANTY THAT SPECIFICALLY APPLIES TO A PRODUCT, THE WEBSITE, ACCOUNT FEATURES, PRODUCT INFORMATION, TECHNICAL ASSISTANCE, AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE."

US LOCKSMITH & SUPPLY DISCLAIMS ALL OTHER EXPRESS OR IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPATIBILITY, RESULTS, AND UNINTERRUPTED AVAILABILITY.

Some laws do not allow certain exclusions. In that event, the exclusion applies only to the maximum extent permitted. Nothing in this Policy excludes a right or liability that cannot lawfully be excluded.

17. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, US LOCKSMITH & SUPPLY AND ITS OWNERS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOST PROFITS, REVENUE, DATA, BUSINESS, GOODWILL, OR USE; OR THIRD-PARTY CLAIMS ARISING FROM OR RELATED TO AN ACCOUNT, ORDER, PRODUCT, WEBSITE, TECHNICAL ASSISTANCE, OR USE OR MISUSE OF A PRODUCT, EVEN IF ADVISED THAT SUCH DAMAGES MAY OCCUR.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF US LOCKSMITH & SUPPLY FOR A CLAIM WILL NOT EXCEED THE AMOUNT ACTUALLY PAID TO US FOR THE SPECIFIC PRODUCT OR ORDER GIVING RISE TO THE CLAIM.

These limitations do not apply to liability that cannot be limited by law or to our gross negligence or willful misconduct.

18. INDEMNIFICATION

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless US Locksmith & Supply, its affiliates, and their owners, officers, employees, and agents from claims, investigations, losses, liabilities, judgments, penalties, costs, and reasonable attorneys' fees arising out of or related to:

  • Your breach of this Policy, another applicable policy, a product or software term, or a representation made in your application or order.
  • Your or your customer's selection, resale, advertising, installation, cutting, programming, use, misuse, export, storage, or distribution of a product or security information.
  • Your violation of law, license requirements, intellectual-property rights, privacy or data-security duties, marketplace rules, or third-party rights.
  • A dispute between you and your employee, agent, customer, end user, carrier, marketplace, payment provider, tax authority, or other third party, except to the extent caused by our gross negligence or willful misconduct.

We may control the defense of a covered claim with counsel of our choice, and you agree to cooperate.

You may not settle a claim in a manner that admits fault by us, imposes an obligation on us, or affects our rights without our prior written consent.

19. SUSPENSION, TERMINATION, AND SURVIVAL

We may suspend, restrict, or terminate an account or cancel pending orders for:

  • Violation of this Policy
  • False or expired credentials
  • Abusive, threatening, fraudulent, illegal, or high-risk conduct
  • Payment default
  • Chargeback abuse
  • Account sharing
  • Misuse of confidential pricing
  • Supplier or legal restrictions
  • Other reasonable business or security grounds

We may also discontinue the wholesale program or an account tier.

Termination does not affect amounts owed, accepted orders already performed, accrued rights, or provisions that by their nature should survive, including confidentiality, taxes, payment, intellectual property, disclaimers, limitation of liability, indemnification, governing law, and dispute provisions.

20. GOVERNING LAW AND VENUE

This Policy and wholesale transactions are governed by the laws of the State of California, without regard to conflict-of-law rules, and by applicable federal law.

Unless applicable law requires otherwise, any legal action arising from this Policy or a wholesale transaction must be brought in the state or federal courts located in Riverside County, California, and each party consents to personal jurisdiction and venue there.

Before filing a legal action, the parties agree to make a good-faith attempt to resolve the dispute through written notice describing the issue and requested resolution.

This informal process does not prevent either party from seeking urgent injunctive relief or complying with a filing deadline.

To the extent permitted by law, any claim for breach of a contract for sale or breach of warranty arising from a wholesale transaction must be commenced within one (1) year after the claim accrues.

This limitation does not shorten a period that applicable law prohibits the parties from shortening and does not apply to a claim that cannot lawfully be limited by contract.

In an action to enforce this Policy, an accepted order, or a separate written credit agreement, the prevailing party is entitled to recover reasonable attorneys' fees and costs to the extent permitted by law.

21. FORCE MAJEURE

We are not liable for delay, shortage, allocation, cancellation, or failure to perform caused by events beyond our reasonable control, including:

  • Natural disaster
  • Fire or flood
  • Epidemic
  • War or terrorism
  • Civil unrest
  • Labor disruption
  • Cyberattack
  • Utility or communications failure
  • Carrier interruption
  • Government action
  • Embargo
  • Import or export restriction
  • Supplier failure
  • Material shortage

We may allocate available inventory and extend performance for the duration of the event. This provision does not excuse payment for products already delivered or obligations that cannot lawfully be excused.

22. CHANGES AND GENERAL TERMS

We may update this Policy by posting a revised version and effective date. Changes apply prospectively unless law permits otherwise.

For material changes, we may provide notice to the account email, present a notice at login or checkout, or require renewed acceptance.

A new order or continued use after reasonable notice and the effective date constitutes acceptance to the extent permitted by law.

This Policy, together with the policies and transaction-specific written terms expressly incorporated into it or accepted by us, is the entire agreement concerning the wholesale account and supersedes prior or contemporaneous discussions on that subject.

A modification for a specific account or transaction must be in a writing signed or electronically accepted by an authorized Company representative.

You may not assign or transfer the account, this Policy, an order, or any right or obligation without our prior written consent.

We may assign this Policy, an account, or receivables in connection with financing, collection, a merger, reorganization, sale of assets, or transfer of the business or applicable program.

This Policy benefits only the parties and their permitted successors and assigns and creates no right or remedy for any other person.

If any provision is found unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain effective.

A failure or delay in enforcing a provision is not a waiver. Headings are for convenience and do not limit the terms.

23. CONTACT AND ACCOUNT QUESTIONS

Questions about wholesale eligibility, account status, tax documents, or this Policy should be submitted through the current Contact Us method published on our website.

Do not send sensitive identity, payment, or licensing documents through an unapproved channel.

24. WHOLESALE APPLICANT CERTIFICATION

By checking the acceptance box, signing an application, submitting a wholesale application, or using an approved wholesale account, the applicant certifies on behalf of the identified business that:

  • The applicant is authorized to bind the business.
  • All information and supporting documents are true, current, complete, and unaltered.
  • The business is purchasing for lawful commercial use and will comply with applicable licensing, verification, tax, resale, safety, export, and professional obligations.
  • The applicant has read and agrees to this Wholesale Account Policy and the linked Terms of Service, Return Policy, Shipping Policy, and Privacy Policy.

25. RECOMMENDED ACCEPTANCE CHECKBOX TEXT

I certify that I am authorized to act for the business identified in this application and that I have read and agree to the Wholesale Account Policy, Terms of Service, Return Policy, Shipping Policy, and Privacy Policy. I understand that credit, if approved, may be subject to separate written credit terms and a separately signed personal guaranty.