Refund policy

Effective Date: August 10, 2026
Last Updated: September 23, 2026

We want customers to receive the correct products for their business needs. Because automotive keys, remotes, programming devices, and locksmith products can become non-resellable after use or activation, the following return conditions apply. This policy forms part of our Master Terms, Conditions & Store Policies.

1. 30-DAY RETURNS — RMA REQUIRED

Eligible products may be returned within thirty (30) days of delivery.

All returns require prior authorization. Contact uslocksmithsupply@gmail.com to request a Return Merchandise Authorization ("RMA") before shipping anything back.

• An approved RMA is valid for fifteen (15) calendar days from the date of issuance.
• The RMA number must be clearly marked on the outside of the package and included with the returned merchandise.
• The return address will be provided with the RMA. Do not return merchandise to any other address.
• Packages received without an approved RMA may be refused or returned at the customer's expense.

Issuance of an RMA does not guarantee that a refund or credit will be approved. All returns remain subject to inspection.

2. RETURN CONDITIONS

To qualify for a standard return, the product must be:

• Unused
• Uncut
• Unprogrammed
• Unactivated and unregistered
• Unmodified
• In its original condition
• In its original packaging with all included accessories, manuals, labels, and serial-number identification
• With any factory seal required for return eligibility intact

Restocking fee. Non-defective returns — including compatibility mistakes, ordering the wrong part, duplicate orders, and change-of-mind returns — are subject to a 15% restocking fee.

Return shipping. Customers are responsible for return shipping when the return is not caused by an error by US Locksmith & Supply. We recommend a trackable, insured method; the customer bears the risk of loss or damage in transit on non-defective returns.

Original shipping charges are non-refundable, except where the return results from our error or where refund is required by law.

3. RETURNS THAT DO NOT QUALIFY

If the returned item does not qualify for a refund, we will notify you and may arrange return shipment at your expense.

4. NON-RETURNABLE PRODUCTS

The following are not eligible for a standard return:

Cut or Programmed Keys. Keys, blades, remotes, or transponders cannot be returned after they have been cut, programmed, pre-coded, unlocked, installed, or modified.

Registered or Activated Locksmith Equipment. Locksmith equipment that requires registration or activation—including key programmers, diagnostic devices, key-cutting machines, tablets, and similar equipment—becomes Final Sale and is non-returnable and non-exchangeable once the product box or sealed packaging has been opened and the device has been registered, activated, or bound to an account or email address. Customers must confirm compatibility, features, and requirements before opening the package or registering the device. This restriction also applies when software, tokens, credits, or subscriptions have been redeemed. A verified manufacturing defect may still be handled under the applicable manufacturer warranty.

OEM Products. OEM keys, remotes, modules, and related OEM products are Final Sale. Please verify part number, FCC ID, frequency, button configuration, and vehicle compatibility before ordering.

Digital Products. Software, subscriptions, activation codes, licenses, tokens, credits, and PIN services are Final Sale once delivered, redeemed, or activated.

Special Orders. Special-order, custom-sourced, and manufacturer-direct products are Final Sale when disclosed as such before purchase.

Clearance, Used, and Open-Box Products. These are Final Sale when identified as such on the product listing or invoice.

Final Sale designations do not apply where we shipped the wrong item, the item was materially misdescribed, an applicable warranty remedy exists, or where a return right is required by law.

5. COMPATIBILITY

Automotive keys and remotes may look identical while using different electronics, FCC IDs, frequencies, transponder chips, board revisions, or part numbers.

Customers are responsible for confirming compatibility before cutting, programming, or modifying a product.

A key or remote that does not program successfully is not automatically considered defective. We may request vehicle and programming information before approving a warranty or defective-product claim.

6. WRONG PRODUCT SHIPPED

If US Locksmith & Supply sends a product different from what you ordered, contact us within five (5) business days of delivery.

After verification, we will provide a prepaid return label and arrange a replacement or refund, as appropriate. No restocking fee applies.

7. DEFECTIVE PRODUCTS

Report a suspected defect within thirty (30) days after delivery, unless a longer manufacturer warranty period applies — in which case the manufacturer's warranty period and procedures govern — or unless a longer period is required by law.

Contact us before returning a product you believe is defective. We may request:

• Photos or video of the issue
• Vehicle year, make, model, and VIN
• OEM part number, FCC ID, and frequency
• Device serial number and software version
• The tool used for programming, error codes, and diagnostic screenshots
• Technician troubleshooting results

Products covered by a manufacturer warranty may be repaired, replaced, or handled according to that manufacturer's warranty procedure. Depending on the warranty, the remedy may be troubleshooting, repair, replacement, or manufacturer service rather than an immediate refund.

Damage caused by misuse, incorrect programming procedures, physical or liquid damage, improper voltage, unauthorized repair, modification, incorrect vehicle application, or failure to follow manufacturer instructions is not a manufacturing defect.

For verified defects accepted for return by US Locksmith & Supply, we may provide a prepaid return label, and no restocking fee applies. Manufacturer warranty claims may be handled according to the manufacturer's warranty procedures.

8. REFUNDS

Once an approved return is received and inspected, we will notify you of the return status.

Approved refunds are issued to the original payment method, normally within five (5) to ten (10) business days after inspection is completed, less any applicable restocking fee and non-refundable shipping charges.

Your bank or payment provider may require additional time to post the refund to your account.

Where agreed with the customer, we may issue store credit instead of a refund.

9. CONTACT US

To request an RMA or report a problem:

US Locksmith & Supply
26760 Jefferson Ave, Suite 102
Murrieta, CA 92562
United States
Email: uslocksmithsupply@gmail.com
Phone: +1 951-648-1999