Shipping policy

Effective Date: August 10, 2026
Last Updated: August 10, 2026

US Locksmith & Supply works to process and ship orders as quickly and accurately as possible. This Shipping Policy forms part of our Master Terms, Conditions & Store Policies.

1. ORDER PROCESSING

Most in-stock orders received before 2:00 p.m. Pacific Time on a business day are processed within 1–2 business days.

Orders requiring payment verification, dealer or credential verification, fraud review, special ordering, or manufacturer fulfillment may take longer.

Business days do not include weekends or major U.S. holidays. Processing time is separate from carrier transit time and is not a guaranteed delivery date.

2. SHIPPING DELAYS

If an unexpected delay prevents us from shipping within any specifically stated shipping timeframe, or within 30 days when no shipping timeframe is stated, we will notify you and provide available options, including cancellation and a prompt refund where applicable.

3. FREE SHIPPING

We offer Free Standard Shipping on qualifying orders with a merchandise subtotal of $99.00 or more, calculated after any discounts and before taxes and surcharges, shipped within the contiguous United States.

Free shipping may not apply to:

  • Oversized or heavy products
  • Key-cutting machines and large equipment
  • Freight or LTL shipments
  • Special orders and manufacturer-direct shipments
  • Alaska, Hawaii, U.S. territories, and APO/FPO/DPO addresses
  • International destinations

Orders under $99.00 are subject to the shipping charges shown at checkout.

For free-shipping orders, US Locksmith & Supply selects the carrier and service level.

For non-defective returns, if a return reduces a qualifying order below $99.00 , the actual outbound shipping cost we originally absorbed may be deducted from your refund.

4. SHIPPING CARRIERS

Orders may be shipped using:

  • UPS
  • FedEx
  • USPS
  • Freight or other delivery services when necessary

Signature confirmation may be required on high-value shipments at our discretion.

Certain products, including oversized equipment and some freight shipments, cannot be delivered to P.O. boxes.

5. DELIVERY TIMES

Delivery times shown during checkout or through carrier tracking are estimates only.

Carrier delays, weather, holidays, incorrect addresses, customs, or other circumstances outside our control may affect delivery time. We do not guarantee delivery dates and do not refund shipping charges for carrier delays, except where a guaranteed service was purchased and the carrier issues a refund to us.

6. TRACKING

Tracking information is normally provided by email after your order has been prepared for shipment.

Please allow time for the carrier to update its tracking system after a shipping label is created. A label created but not yet scanned does not mean the package is lost.

7. SHIPPING ADDRESS AND ADDRESS ERRORS

Customers are responsible for providing a complete and correct shipping address, including suite or unit number and a valid contact telephone number.

If you notice an address mistake, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Carrier fees caused by an incorrect or incomplete address supplied by the customer — including address-correction fees, reconsignment fees, redelivery fees, and return-to-sender charges — are the responsibility of the customer and may be invoiced separately or deducted from any applicable refund.

8. REFUSED AND UNDELIVERABLE SHIPMENTS

If a shipment is refused, unclaimed, or returned as undeliverable for reasons not attributable to US Locksmith & Supply, the customer remains responsible for both the original outbound shipping cost and the return shipping cost. The restocking fee described in our Return & Refund Policy may also apply to any resulting refund.

9. RISK OF LOSS

Shipments are made under a shipment contract, and risk of loss is allocated as described in our Master Terms, Conditions & Store Policies. Where appropriate, we will assist with a legitimate carrier claim.

10. DAMAGED, MISSING, WRONG, OR LOST SHIPMENTS

Please inspect all deliveries promptly.

Damaged shipments, missing items, and wrong items must be reported to US Locksmith & Supply within five (5) business days of delivery. This timeframe helps us investigate the issue promptly and, when applicable, file a timely claim with the carrier. Reports made after this period may limit the remedies available.

Packages that do not arrive should be reported within five (5) business days of the expected delivery date whenever possible, so that we can begin a carrier trace promptly.

For damaged shipments, keep the:

  • Shipping box
  • Shipping label
  • Packaging materials
  • Product and all inserts

Do not discard damaged packaging until the claim is resolved. Photographs may be required to process a shipping or carrier claim.

If tracking shows a package as delivered but you cannot locate it, we may need to complete a carrier investigation before a replacement or refund is issued. The length of a carrier investigation is determined by the carrier.

11. FREIGHT AND OVERSIZED SHIPMENTS

Freight and LTL shipments may require an appointment for delivery, a loading dock, or a liftgate. Additional charges for liftgate service, residential delivery, inside delivery, limited-access locations, or redelivery are the responsibility of the customer unless we have agreed otherwise in writing.

For freight deliveries, the customer must inspect the shipment in the presence of the driver and note any visible damage or shortage on the delivery receipt before signing. Signing a clean delivery receipt may limit the ability to recover on a damage claim.

12. INTERNATIONAL SHIPPING

International customers are responsible for any customs duties, taxes, brokerage fees, import restrictions, licensing requirements, or other charges required by their country.

We are not responsible for products delayed, held, refused, seized, or returned by customs authorities. Duties and taxes paid to a foreign authority are generally not refundable by us.

13. CONTACT US

For shipping questions, contact:

US Locksmith & Supply
26760 Jefferson Ave, Suite 102
Murrieta, CA 92562
United States
Email: uslocksmithsupply@gmail.com
Phone: +1 951-648-1999