Warranty
Warranty Policy
At US LOCKSMITH & SUPPLY, we are committed to providing quality automotive keys, remotes, key accessories, and security products. We stand behind the products we sell and want you to feel confident in your purchase.
Product Warranty
Most products purchased from US Locksmith & Supply are covered by the manufacturer’s warranty, where applicable. Warranty coverage may vary depending on the product, manufacturer, and type of issue.
Our warranty generally covers defects in materials or workmanship under normal use. Warranty coverage does not apply to products that have been damaged, improperly installed, modified, misused, or subjected to abnormal wear and tear.
What Is Covered?
Depending on the product and manufacturer, warranty coverage may include:
- Manufacturing defects
- Defective electronic components
- Product failures occurring under normal use
- Defects in materials or workmanship
- Other issues specifically covered by the manufacturer's warranty
What Is Not Covered?
Warranty coverage does not typically include:
- Physical damage caused by misuse, accidents, or improper handling
- Water or liquid damage
- Damage caused by improper installation or programming
- Unauthorized modifications or alterations
- Normal wear and tear
- Damage caused by incorrect tools, equipment, or procedures
- Products damaged during installation or attempted repair
- Lost, stolen, or intentionally damaged products
- Compatibility issues resulting from purchasing the wrong product
Warranty Claims
If you believe your product has a defect covered under warranty, please contact our customer service team before returning the item.
Please provide:
- Your order number
- Product name or part number
- A description of the issue
- Photos or videos showing the problem, if applicable
- Any additional information requested by our support team
Our team will review the information and determine whether the product qualifies for warranty service.
Warranty Resolution
If a warranty claim is approved, we may provide a replacement product, repair, store credit, or refund, depending on the product and applicable manufacturer warranty.
Warranty claims are subject to verification. We reserve the right to request additional information or testing before approving a claim.
Important Information About Keys, Remotes & Electronic Products
For products that require cutting, programming, coding, or installation, customers are responsible for ensuring that the correct product has been purchased and that the installation or programming is performed properly.
A product that has been incorrectly cut, programmed, installed, or modified may not qualify for warranty coverage.
Manufacturer Warranties
Some products are covered directly by the manufacturer's warranty. In such cases, we may assist you with the warranty process or direct you to the appropriate manufacturer for service.
Manufacturer warranty terms, coverage periods, and procedures may vary by product.
Contact Us
If you have questions about warranty coverage or need to submit a warranty claim, please contact our customer service team.
US Locksmith & Supply
26760 Jefferson Ave, Suite 102 Murrieta, CA 92562 United States
Email: uslocksmithsupply@gmail.com
Phone: +1 951-648-1999